A letter from Passing Paws
The Team Behind
Passing Paws
A small Glendale team that saw how goodbyes were being handled — and built something gentler.
built something gentler
Area
Serving all of Los Angeles County
Arrival
Typically at your door within 2 hours
Hours
Phones answered 8am–8pm, every day
The reason we exist
Why does Passing Paws exist?
Passing Paws exists because the people who built it have hands-on backgrounds in pet aftercare and mobile veterinary euthanasia work — and watched families sit through goodbyes that felt cold, confusing, and engineered to add charges. We watched grieving owners face shifting quotes, add-on lists at the worst moment of their week, and ashes that traveled home through couriers and shipping labels, as if a family member were a package.
So we built the company we wished existed. One with flat, honest prices published for everyone to see. One where a small team handles every step of the care ourselves. One where your pet’s ashes come home in our hands, not in the mail.
Your pet’s ashes come home in our hands — not in the mail.
Who answers
Who answers when you call?
Call (626) 340-0000 between 8am and 8pm — any day of the week — and you’ll reach Passing Paws. We’re a small team, and we handle every step ourselves, from the first conversation to the day we bring your pet’s ashes home, so the person you speak with can tell you plainly what happens next. If it’s the middle of the night, you can schedule online anytime and we’ll follow up first thing.
We stay small on purpose. It keeps every goodbye personal — the questions you ask are answered by people who do this work with their own hands, and your pet stays in our care from pickup until their ashes are back at your door.
Our background
Where does our experience come from?
Our experience comes from hands-on backgrounds in pet aftercare and mobile veterinary euthanasia work. We have stood quietly in living rooms during final goodbyes. We have carried pets out of homes wrapped in their favorite blankets. We have handled every step of the care that follows — which is exactly why we knew, in detail, what needed to change.
That background shapes small things you’ll notice and big things you won’t. It’s why we move slowly and speak plainly. It’s why we never rush a family out of a room. And it’s why, for private cremation, an identification tag stays with your pet through every single step, so the ashes that come home are theirs and only theirs.
How we work
How do we work?
We come to you, care for your pet ourselves, and return the ashes to your door by hand — from the first call to the homecoming, the same small team the whole way.
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We come to you
At your door within two hours
When you call, we can typically be at your home — or your veterinarian’s office — within two hours. -
In our care
Your pet rides with us
We care for your pet ourselves. Your pet rides with us, not with a transport service, and stays in our hands the whole way. -
The homecoming
Home by hand, never shipped
When the ashes are ready, usually two to three weeks later, one of us drives them back and places them in your hands personally. We never ship ashes, and we never hand them to a courier.
We care for pets of every size, from small birds and hamsters to dogs over one hundred pounds, for families across Los Angeles County.
What we believe
What do we believe?
We believe cost should never decide how much dignity a goodbye receives. That’s why every price is flat and published: communal cremation is $249, private cremation is $399, and aquamation — a gentle, water-based alternative to flame — is $449. Private cremation and aquamation each include a clay paw print with a gold display stand.
Cremated together; ashes are not returned
Cremated alone; ashes come home, with a clay paw print & gold stand
A gentle, water-based alternative to flame; clay paw print & gold stand
There are no weekend fees, no weight-based pricing, no mileage charges, and no hidden costs of any kind. The price we quote on your first call is the price you pay — always.
Grief is heavy enough without a surprise on the invoice.
Our promise
Our promise to your family
Our promise is simple: your pet will be treated as one of our own, and you will never be pressured, upsold, or hurried.
- Treated as one of our own — your pet is cared for the way we would want ours to be
- Never pressured, upsold, or hurried — at any step, in any moment
- Told plainly what happens at every step of the care
- Every question answered — including the hard ones
- Brought home to you ourselves — your companion, back in your hands
When you’re ready
There’s no obligation in calling
If you’re preparing for a goodbye, or in the middle of one, we’re here from 8am to 8pm every day at (626) 340-0000. You can also schedule online at any hour. There’s no obligation in calling — sometimes people simply need to ask what happens next, and we’re glad to walk you through it.
Meet Us the Way Most Families Do
One phone call, answered by the team you just read about — phones open 8am to 8pm, every day. There’s no obligation in calling.