Client Portal
Follow Your Pet’s
Journey Home
Enter the last name and phone number you shared with us when you arranged care, and we’ll take you to your pet’s private status page.
a page that is yours alone
Look up your pet
Your pet’s private status page
Can’t get in, or arranging care for the first time? Call (626) 340-0000 — phones are answered 8am–8pm, every day.
Private
A status page that is yours alone, opened by name and phone
Any day
A real person answers 8am–8pm, every day
By hand
Your pet’s ashes come home by hand, never shipped
From your door to their homecoming
The journey your status page follows
Your private status page marks each of these moments as it happens, so you always know where your pet is on the way home.
-
The call
You arrange care
Phones are answered 8am–8pm every day at (626) 340-0000, or you can schedule online anytime at app.passingpaws.com/book. -
The pickup
We come to you
We come to your home or your vet’s office, typically within 2 hours, and your pet receives their Cremation Identification Tag. -
The care
Cared for with their tag
Your pet is cared for through cremation or aquamation, their Cremation Identification Tag beside them the entire way. -
The homecoming
Hand-delivered home
Typically 2–3 weeks from pickup, a member of our team hand-delivers your pet’s ashes to your door.
We’re a phone call away
If the portal can’t find your pet
The portal opens with the last name and phone number you gave us when you arranged care. If it can’t find a match, it is almost always a small mismatch — and we can sort it out in a moment on the phone.
Double-check both the last name and the phone number, and enter them exactly as you shared them with us when you arranged care.
Still can’t get in, or arranging care for the first time? Call (626) 340-0000 — phones are answered 8am–8pm, every day, and we’ll help right away.
You never need an account or a password to reach us — the portal is simply a quieter way to check in. Whenever you’d rather hear a voice, we’re here.
When You’re Ready, We’re Here
Phones answered 8am to 8pm, every day. We’ll listen, explain your options, and come to you — typically within 2 hours.