Pet Cremation
Questions, Answered

Once you contact us, we schedule a time to come directly to your home. Our team arrives at the agreed time and gently transports your pet. You do not need to go anywhere or do anything — we handle every detail from beginning to end.

Cremation is typically completed within 2–3 weeks from the time of pickup. We never rush the process. We will keep you informed throughout and let you know when your pet's ashes are ready to be returned to your home.

Yes — when you choose private cremation. With private cremation your pet is never cremated alongside other animals, and a Cremation Identification Tag accompanies your pet throughout the entire process to ensure the ashes returned are solely your companion's. Communal cremation does not include the return of ashes — it is an option for families who prefer not to receive ashes back.

We care for pets of all sizes — from small birds and hamsters weighing just a few ounces to large dogs over 100 pounds. If you have any questions about your specific pet, please call us and we will confirm everything before your appointment.

Yes. We offer both private (individual) and communal cremation. Communal cremation is more affordable and is often chosen by families who do not need ashes returned, while private cremation ensures the ashes returned are exclusively your pet's. We'll walk you through every option on the phone so you can choose what fits your family.

Aquamation — also called water cremation or alkaline hydrolysis — is a gentle, water-based alternative to traditional flame cremation. It uses water and a small amount of alkaline solution to return your pet to their natural elements. The result and timeline are similar to traditional cremation, and we offer aquamation in both private and communal options. Many families choose it for its gentler, more eco-friendly process.

Call us at (626) 340-0000 — we are available from 8am to 8pm, every day of the week. You can also book online anytime at app.passingpaws.com/book, or use our contact form and we will reach back out promptly. We will walk you through every option on the call, answer all your questions, and schedule everything at a time that works for your family.

No. We quote your full price on the first call and we honor that price at the time of service. There are no weekend or holiday surcharges, no mileage fees, no hidden handling fees, and no surprise charges. What we tell you on the phone is what you pay — no exceptions. All our rates are published on our pricing page.

We accept card payments, Zelle, checks, and cash. If payment is a concern, please speak with us directly — we are committed to finding a solution that works for your family.

We serve families across Los Angeles County — including Glendale, Burbank, La Crescenta, Montrose, La Cañada Flintridge, Arcadia, South Pasadena, San Marino, Tujunga, Sunland, Eagle Rock, Silver Lake, and Atwater Village. See our service areas — and if you're not sure whether we reach your neighborhood, just call us and we will let you know.