Your trust matters to us. Here is how we handle your information.
Passing Paws ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with the terms of this policy, please discontinue use of our site.
We may collect personal information that you voluntarily provide to us when you:
The types of personal information we may collect include your name, email address, phone number, physical address, and information about your pet (type, name, approximate weight). We collect only the information necessary to provide our services to you.
We use the information we collect in the following ways:
Passing Paws does not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing or commercial purposes. Period. Your information is used solely to serve you and coordinate the care you have requested.
We may share your information with trusted third-party service providers who assist us in operating our website and delivering services — such as our form submission provider, payment processors, and our veterinary partner, Saving Grace Veterinary Services. These providers are contractually obligated to keep your information confidential and to use it only as directed by us.
Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. We may use basic analytics tools (such as Google Analytics) to measure site traffic in aggregate, anonymized form. You may disable cookies in your browser settings at any time, though this may affect some site functionality.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we take data security seriously, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information only as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with our legal obligations. Service records may be retained for a reasonable period for administrative and legal purposes.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
To exercise any of these rights, please contact us at info@passingpaws.com or call (626) 340-0000.
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies independently before sharing any personal information.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: